Hassle-Free Returns & Refunds

We want you to love your purchase! Because each item is carefully made and packaged with care, we ask that you please review the following policy before placing your order.


Returns


We accept returns on eligible items within [10] days of delivery.

To be eligible for a return, the item must be:

  • Unused and in it's original condition.
  • Returned in its original packaging, when applicable.
  • Free from damage, wear, or alterations.

Certain items may not be eligible for return, including custom, personalized, or made-to-order items, unless they arrive damaged or defective.


Return Shipping


Customers are responsible for the cost of shipping an item back to us for a return. We recommend using a trackable shipping service, as we cannot be responsible for items that are lost or damaged while being returned.

Original shipping charges are non-refundable, unless the item was received damaged, defective, or the wrong item was sent.


Damaged or Incorrect Items


We carefully inspect and package each order before it leaves us. However, if your item arrives damaged, defective, or you receive the wrong item, please contact us within [3] days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.

If the item is determined to have arrived damaged or was sent incorrectly, we will work with you to provide a replacement or refund, as appropriate.


Refunds


Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow [30] business days for your refund to appear in your account, depending on your bank or payment provider.


Exchanges


We do not offer exchanges. If you would like a different item, we recommend contacting us before returning your purchase so we can discuss the available options.


Final Sale Items


Items marked Final Sale are not eligible for returns or refunds unless they arrive damaged or defective.


Custom & Personalized Orders


Because custom and personalized pieces are created specifically for you, they are generally not eligible for return or refund unless the item arrives damaged, defective, or does not match the approved design.


Production & Curing Times

 

Resin requires a precise, multi-step process to mix, pour, and chemically cure to its maximum strength.


Our standard turnaround time is Seven (7} business days before shipment.

This timeframe ensures your item is fully cured, completely safe to handle, and packed securely so it arrives in perfect condition.

We appreciate your patience, rushing the curing process can compromise the quality and durability of your piece!


Cancellations


If you need to cancel an order, please contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to cancel it.


How to Start a Return


To request a return, please contact us at deesjewelryandresin@gmail.com with:

  • · Your name
  • · Order number
  • · Item(s) you would like to return
  • · Reason for the return

We will provide you with the return instructions if your item qualifies.

Please do not mail a return to us without first contacting us, as unauthorized returns may not be accepted.


Our Goal


We truly appreciate your business and want you to be happy with your purchase. If you have any questions or concerns about your order, please reach out to us. We are always happy to work with our customers and find the best possible solution.

Thank you for supporting our small business!